Business Leadership Design: Recovering from Service Failures
Start Date
Available Now
Time commitment
1-3 hours
Course id or Url USA
course-v1:ASU+CSL03+2018-1
Course id or Url LAC
course-v1:LAC+CSL03+2018-1
Course id or Url EMEA
course-v1:EMEA+CSL03+2020
Course id or Url Asia Pacific
course-v1:AP+CSL03+2018-1
Course id
CSL03
Char count
195
Course card image
Course Folder
https://drive.google.com/drive/folders/19EvcYIeYLIJk_iwxQxs4UtmxC85rFryV
Certificate enabled
True
Badge
True
School
Collection
Course Description
Sometimes customers are not satisfied with your business' offerings. Learn methods to provide service recovery to the dissatisfied customer in order to turn these moments of failures into profit.